What most people tend to overlook ins ervice companies is that the customer identifies your company with the...
This is my first blog here, so I am going to try to lay down some ground work. Before we can embark in detailed work of what makes feebdack...
In the last two years I have seen a consistent and ever growing decadence at big box retailers in the US. Recently I found myself...
a collection of ideas, discussions, and viewpoints on how to deliver the absolute best customer service experience every single time - or don't do...
This group is a plattform for professionals to connect and exchange ideas around for designing and delivering remarkable customer experiences.
For a long time customer service has been a strong strategic tool for many service-based companies like USAA Insurance Company and the Four...
The best business referrals come from enthusiastic customers. Do you really know what the customer experience is like with your...
In my previous post talking about 'Measure' I introduced you to a company called Clickfox (...
The Employee Factor blog is focused on helping companies create and execute consistently different customer experiences through enabling employees...
I consult with business leaders to diagnose, design and implement customer-centric business solutions • Proven...
Unless you are using a branding iron or needle for tattoos, there is no ing in brand. I make the mistake of using the participle...
I love working with people who are passionate about creating great experiences, whether that's through design, research, or customer service...
A collection of thoughts, trends and suggestions around apply technology to enhance the Customer Experience.
My days as an executive recruiter generalist provided insight into many businesses and disciplines. It was the Brand Manager role in many...
Ideas and discussion on anything related to your brand. Creating a sustainable competitive advantage with...
Mr. Grounds has over twenty years of project management and development experience in organizations ranging from discrete and process...
I am a people person, and I can get along with all kinds of people. Bottom...
Can choice be a bad thing? After years of enjoying friends' Xbox 360s, I decided to go buy one of my own. But then which do you buy? ...
This being Halloween, it’s time to discuss the three scariest words in the English language: bus station restroom. I know. The image is...
Several months ago, I wrote about how Bose's advertising...
Recently, I sat down with David Neeleman, JetBlue's CEO, to hear about the aftereffects of its high-profile meltdown in February and his strategy...
We've all heard about "Black Friday", the...
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Will Hollywood do better or worse during the economic downturn?
