Dynamic change driver working in multiple disciplines to create next generations corporations.

User Experience Design / Research

Crafted and evolved a systematic methodology that exposes root causes and facilitates the development of concrete action plans by client organizations. The methodology has proved to be a practical way to reliably trigger large-scale, user-centered transformational change.

Skilled at brining varied needs and interests to bear when designing and implementing programs.

Drove worldwide marketing research for product, application and service offerings.

Led holistic end user research programs incorporating elements of market research, human factors engineering, psychological prototyping, organizational design, and business development.

Conducted worldwide studies consisting of customer interviews, surveys and usage testing resulting in profile determination and customer experience action plans.

Change Management

Designed and implemented transformational change programs through the effective diagnosis of core skill competencies and creating efficient career path strategies for global audience.

Created business plans for a series of large-scale, high impact transformational change efforts.

Facilitated activities aimed at assessment of a diverse range of small and large business interests worldwide.

Learning Strategies

Experienced in researching, designing and implementing cohesive worldwide training strategies.

Implemented worldwide training and communication strategies designed specifically for field sales audiences focused on product awareness, driving sales wins, customer relationship building and executive overviews.

Guided organizations and teams in adult learning styles and instructional techniques.

Experienced in developing and deploying eLearning, Web 2.0 widgets, LMS, technology delivered informal learning opportunities for external and internal audiences.

Drove field sales training effort directed at high impact co-marketing customers in the channel through worldwide strategies.

Organizational Leadership

Experienced executive in leading and managing multi disciplinary teams within companies ranging in size from 50 – 10,000.

Created business plans for organizations implementing Lean Manufacturing, Six Sigma and other standardized business process improvement methodologies.

Marketing Communication

Experienced marketing communication manager with expertise in cohesive communication strategies that reach customers from multiple vectors.

Expanded channel marketing opportunities for both direct and co-marketing organizations.

Business Development

Managed business units with annual revenues exceeding 4 million dollars.

Developed long term marketing and business strategies increasing quarterly profits and lead generation in excess of 40%.Experienced in developing and nurturing vendor relationships through effective negotiation.