Comment: Yes, indeed. I'd go further to say that unless the designer (of any kind) is as immersed in the business as customer as production/technology contexts, then they're not really designing, they're just...

Comment: My wife just bought a new Toyota. Toyota get's it: service is the product (the final differentiator ). Why is this still the exception? Let's face it, most managers learned management according to...

Comment: As with all things web: the key is trust and confidence. It took some years for public opinion to tip in favor or e-commerce, so that people comfortably submitted credit card numbers en mass. Same...